Claims Policy

It is the policy of Hanna Steel Corporation to make every effort to provide our customers with steel coils and tubing products that will meet and hopefully exceed their quality and delivery requirements. As part of our commitment to our customers, every claim and complaint is carefully reviewed in order that steps may be taken to prevent its possible reoccurrence. It is crucial to our review process to have accurate information regarding the identity of the material and the severity of the non-conformity.

Hanna Steel will make every effort to have disposition ready for each claim within 7 working days from the date that all of the data listed above is submitted. Claims may be submitted through your Inside or Outside Salesman or directly to a Quality Assurance Representative (please see the attached list). The specific details of our claims policy are attached for your review. Please feel free to contact us with any questions. Thank you for your assistance.


Randy Kirkland, PE
Senior Metallurgist
Hanna Steel Corporation

Claims Policy - General

In the event that a defect or other issue is noted, the following information must be provided in order for a claim to be considered.

Claims Policy – Painted Items, Dry Lubes, Galvanized, and Flat Rolled

Claims Policy – Tubing

Quality Contacts

Randy Kirkland, PE
Senior Metallurgist
Hanna Steel Corporation
4527 Southlake Parkway
Hoover, Alabama 35064
Office/Fax: 205-820-5214

Andrew Short
Hanna Steel Corporation
Tuscaloosa Division
1701 Boone Boulevard
Tuscaloosa, Alabama 35476
Office/Fax: (205)-333-4446

Roger King
Quality Manager
Hanna Steel Corporation
Pekin Division
220 Hanna Drive
Pekin, Illinois 61554
Office/Fax: (309) 478-3824

Tony Hayes
Claims Coordinator
Hanna Steel Corporation
Fairfield Division
3812 Commerce Ave
Fairfield, Alabama 35064
Office/Fax: (205)-783-8361